Tag Archives: evidence

evidence nova running on Windows Phone 7 Series

Panoramic applications are a part of the core Windows Phone 7 CTP experience. We already have a large web application built with Silverlight 3. The fact that Windows Phone 7 supports Silverlight as its application platform gave me the inspiration to think about a version which is running on the Windows Phone 7 as a panoramic applications. I created a small demo application to demonstrate how our platform “evidence nova” could look like when running on the Windows Phone 7.

Click here to run the showcase application (after the application is started, click into the content to navigate through the application).

NovaOnMobile7

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evidence nova Silverlight Client is nominated for the Golden Headset Award

I’m proud to announce that our Silverlight project “evidence nova” is nominated for the “Golden Headset Award” in the category Innovations.

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The Award is for creative and innovative ideas in the categories Innovation, Customer focus and Corporate Social Responsibility.

The award giving ceremony takes places next Thursday in the Grand Casino Bern occasioned by the Swiss Contact Day conference.

For more information please take a look at the following web sites:

http://www.evidence.eu/desktopdefault.aspx/tabid-115/319_read-720/
http://www.cmm-magazine.ch/newsblog/innovation.html

You can find our application request for the award here (in german only, english version follows as soon as possible).

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evidence nova screencast from Tech Days ’09 available

The screencast from the keynote where our evidence nova Silverlight client was presented is now available.

We cut out our part and you can find it here: http://rnd.glauxsoft.ch/evidenceNovaAtTechDays09

FirstFrame

Thanks to Ronnie Saurenmann form Microsoft. He did a very good presentation of our client (you would be a good evidence evangelist 🙂 )!

Btw: Ronnie shows at the end of his presentation one of the hidden features in evidence nova: “How to kill the huhu“. Have fun.

The original video in full length can be found here: http://blogs.msdn.com/swiss_dpe_team/archive/2009/04/28/microsoft-techdays-09-presentations-available.aspx

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Showcase evidence crm – Avaya Contact Center: The video from the presentation is now available

Last week I had time to edit the screen recordings from the first showcase I did.

The video is available here:

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http://rnd.glauxsoft.ch/avayashowcase/index.html

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Microsoft .NET Innovation Award

Last week, we got an Innovation Award from Microsoft for our Silverlight Client called “evidence nova“.

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The award was presented at the Tech Days ’09 in Bern (CH).
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(http://www.microsoft.com/switzerland/msdn/de/techdays/default.aspx)

What is evidence nova?

evidence nova is a full-frame Silverlight client framework on top of the existing evidence application server. The client framework loads the views (XAML from DB), behaviors and related data from the application server through WCF/IIS. The application server is written in .NET 3.5 too.

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For more information please see: http://www.evidence.eu

The Award

Here you can see our Award as a Silverlight Deep Zoom Image.
http://rnd.glauxsoft.ch/nova

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(Please note: there are 4 sub-pictures embedded. Three in the corners of the glass and one above the “i” of evidence.)

The video

To get a first impression about our client concept, you should watch this short video from the “April 2009 Preview” version.

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http://rnd.glauxsoft.ch/novashowcase

(Why this movie is in flash? Unfortunately this is a problem in Silverlight 2.0. Videos where the height is greater than 576 or the width wider than 1024 are not played correct. Please see here for more information: http://silverlight.net/forums/t/6019.aspx ).

The live demo

The “April 2009 Preview” version is available as live demo here:

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http://rnd.glauxsoft.ch/evidenceNovaWeb/index.html

(Username/Password: Demo/demo)

UPDATE: Screencast from Tech Days ’09

The screencast from the keynote where our evidence nova Silverlight client was presented is now available also.

FirstFrame

http://blog.thekieners.com/2009/04/30/evidence-nova-screencast-from-tech-days-09-available/

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Showcase (Part 2): evidence crm – Avaya Contact Center

Yesterday we repeated the showcase for the Avaya Sales and Presales in the meeting room from CASSARiUS service delivery in Zuerich.

Please see on this earlier post for more information: http://blog.thekieners.com/2009/02/09/showcase-evidence-crm-avaya-contact-center/

 

Here are some impressions.

My presentation desk

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The whole equipment (Avaya Contact Center at the wall)

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UPDATE: See the video from the presentation here: http://blog.thekieners.com/2009/04/27/showcase-evidence-crm-avaya-contact-center-the-video-from-presentation-is-now-available/

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Showcase: evidence crm – Avaya Contact Center

During the last three months we prepared a prototype with our evidence crm application and the Avaya Contact Center telephony system. We have prepared this prototype together with CASSARiUS a company in the same building as we are. The main target of this prototype is to demonstrate the possibilities we have with CTI (Computer Telephony Integration) and the know how in this area of both companies.

CASSARiUS provides the Avaya Contact Center and Glaux Soft the evidence crm application.

Here are the main topics of this presentation:

  • Outbound campaigns from evidence crm
  • Workflows attached to the call (in crm)
  • Inbound call assistance in evidence crm
  • Last Agent call routing
  • Skill based call routing with data from evidence crm
  • IVR – Interactive Voice response
  • The agent desktop from tomorrow

The prototype is now ready and yesterday we did a showcase for the sales, presales and project manager from CASSARiUS and Glaux Soft.

Here are some impressions.

My desktop: A six-core system! 2x dual core, 2x single core. Cool 🙂

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Our showcase equipment: two projectors to show two agent desktops, one big flat panel for the PowerPoint slides and a lot of servers, notebooks and telephones…

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During the presentation

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I did a screen recording from the four presentation notebooks. I will cut these videos together and post it here as soon as I have time to do it.

UPDATE: The video is now available. See this post: http://blog.thekieners.com/2009/04/27/showcase-evidence-crm-avaya-contact-center-the-video-from-presentation-is-now-available/

 Thanks to all who worked on this prototype to made this possible.

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